Help at Home, LLC, is the nation’s leading provider of high-quality home care and support solutions. Our goal is to enable the highest level of personal independence by creating meaningful moments for our clients and great starts for our caregivers. The Manager, Operations Support will ensure effective operational management of multiple Operations Support functions such as accounts payable, authorizations, medical records, intake, and employee engagement & training. The Manager, Operations Support will work at both a strategic and tactical level in support of the Field team. This role will collaborate with Field Leadership in the monitoring and measurement of key performance indicators. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment. This is a Remote/Hybrid position and weekly travel is required Tuesday, Wednesday, Thursday visiting the Branch Offices throughout the State of Indiana. Living in the State of Indiana is preferred. 

As a People Leader:

• You lead with empathy, vulnerability, and honesty
• Must have a love of learning
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching
• Hold others to high standard
• Knows how and when to celebrate success

Essential Duties and Responsibilities:

• Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled.
• Ensure appropriate staffing and support for operations functions, including operational efficiency and engagement initiatives.
• Ensure all operations are carried out in an appropriate, cost-effective way.
• Identify opportunities to improve operational support function systems, processes, and best practices.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assess and analyze operations functions and budgets to find ways to minimize expenses and optimize profits.
• Inspire and motivate employees to perform at their best through positive encouragement and engagement initiatives.
• Identify potential problems and points of friction with various operations functions and work to find solutions to maximize efficiency and revenue.
• Identify opportunities to expand or shift course to take advantage of changes in the market.
• Work in conjunction with all branches and leadership for consistency and effective support.
• Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets.
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators, engagement scores, training initiatives and reports for all operations support functions.
• Responsible for the implementation and execution of strategies that include change management and education.
• Provide insight to management related to projects, budgets, and operations.

Required Skills/Abilities:

• Collaborative style as a thought partner who works productively with the leadership team.
• Ability to work across a matrix and oversee multiple operations support functions
• Strong communication skills, oral and written.
• Excellent interpersonal skills.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
• Critical thinking and ability to support strategic transformation activities
• Proficient with Microsoft Office Suite, especially Excel.

Education and Experience:

• Bachelor’s degree in business or related field required.
• Proven track record with a minimum of three (3) years of experience in operations
• Experience supporting management including thought leadership and support
• Process improvement experience supporting the development, review, and revision of processes and policies as needed
• Experience in homecare, healthcare, healthcare services preferred.

• Depending on the scope and Market, this role may manage employees or may be an individual contributor. If managing employees, the following applies:
  • Makes staff decisions – hiring, firing
  • Conducts performance reviews
  • Trains other associates
  • Directs work of other associates

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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