Adult Housing Programs - Program Supervisor

Adult Housing Programs

Program Supervisor

Status: Full-Time

Hours: Monday - Thursday

Reports to: Adult Housing Program Director

Purpose:

Under the direct supervision of the Adult Housing Program Director, this position oversees one or more of HELP of Southern Nevada's Adult Housing Programs and assists with the supervision of the case managers providing services.

Duties, Functions, and Responsibilities:

• Provide direction and supervision to program staff, and provide hands-on assistance, to assist them, in carrying out their assigned duties with the housing programs.
• Prepare employee goals, to improve employee development and quality of care to customers, including consumers, peers, and external community contacts.
• Meet/Call clients who are having issues with their Case Manager.
• Provide training on files, procedures, and service requests, for all new hires and direct reports.
• Run reports to ensure all data is entered in true time (daily).
• Run reports to ensure all services are properly entered into HMIS.
• Run monthly reports in HMIS to ensure the Financial Details match the General Ledgers from the financial analyst.
• Verifies all rental requests are correct and free from errors.
• Review compliance audits and ensure corrections are completed in a timely manner.
• Attend various community meetings to support the housing problem-solving and progressive engagement motto.
• Assist staff in assessing potential referrals and direct individuals to services.
• Collaborate with peers and other leadership in efforts to support growth at HOSN.
• Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

• Knowledge of local social service agencies and programs, as they pertain to the local homeless population.
• Knowledge of applicable statutes, ordinances, and codes.
• Knowledge of social service work, and interviewing/referral techniques.
• Skill in planning, developing, and performing interviews and other related activities.
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action
• Must communicate effectively with persons from a variety of social, cultural, and economic populations.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Must be flexible and be able to adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies, and the general public
• Organize work schedule and manage time
• Understand and follow all agency policies and procedures
• Ability to work flexible hours, as required by caseload
• Ability to perform accurate mathematical equations to calculate clients' rent and utility costs, and request funding to pay those bills.
• Professional competence in creating databases and working effectively using Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Ability to enter and extract data to/from an automated database.

Qualifications, Education, and/or Equivalent Experience:

• Bachelor's degree in social work, or related field.
• 2 years of experience in a supervisory role, in a professional or social service setting.
• Must have a valid NV driver's license and a clean DMV record. Driver History Reports are submitted quarterly.