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The Helzberg Customer Care group has opened a Customer Care Representative position. Customer Care Representatives provide high quality customer service phone support for our Helzberg customers.
They help customers complete internet and store purchases, provide product information to shoppers and store Associates, resolve purchase issues, and research questions.
Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations.
We are looking for someone who is passionate about customer service,is detail oriented, good at
problem solving, has a sincere interest in learning all they can about jewelry product, and enjoys working in a fun atmosphere that is fast paced.
This is a full time, M-F, 9-am to 6 : 00-pm, hourly paid position that does have occasional Sat. shifts. Call volumes typically run the highest starting the days leading up to Black Friday and extend through Valentine's Day.
Mandatory overtime typically happens through this time of year.
PRINCIPAL ACCOUNTABILITIES INCLUDE, BUT ARE NOT LIMITED TO :
system.
Contacting the stores to acquire specific case details and conduct research with other departments in the Store Support Center (SSC).
Consulting with SSC management to determine the best solution for customers that stay within company guidelines.
Care Department.
QUALIFICATIONS
Associate's degree in Retail Management or Business Administration and one to three years of experience in customer service required.
Equivalent combination of education and experience will be considered.
customer conflict.
Last updated : 2024-07-06
Full Time
$38k-48k (estimate)
07/07/2024
10/06/2024
The job skills required for Customer care representative include Customer Service, Problem Solving, Communication Skills, Customer Care, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.