HEMIC is Hiring a Claim Assistant - HIMI Near Honolulu, HI
Join us at HIMI, part of the HEMIC Family of Companies! Voted one of Hawai`i Business’ Best Places to Work for 6 Years in a Row! As a HIMI Employee, You Will Get
People Who Care
Voted one of Hawai`i Business’ Best Places to Work, and Pacific Business News’ Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.
Professional Growth
We’re passionate about your development. Whether it’s achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.
Benefits & Perks
We offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!
Opportunity to Give Back
Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions. Why Our Claim Assistant Is ImportantHIMI is a HEMIC subsidiary and offers insurance packages, 3 rd Party Administration, and insurance consulting services, complementing HEMIC’s comprehensive insurance offerings to Hawai`i businesses. Our Claim Assistant is the first line of contact when a claim is filed. This role requests and processes documentation, provides internal and external customer service, and helps manage the clerical functions of HIMI’s Claim Department. Essential Duties
Daily Operations : Efficiently manage critical daily deadlines and work quotas in a regulated environment, including accurate digitalization of confidential documents through photocopying, scanning, and faxing.
Organizational Tasks : Accurately sort and organize medical, pharmaceutical, and legal bills, manage unmatched mail.
Document Handling : Ensure timely routing and delivery of important documents to relevant parties, including internal staff and external entities such as attorney offices, medical providers, policyholders, and claimants.
Communication & Coordination : Handle communication with providers, employers, and claimants through standard letters and reports, coordinate medical appointments, and provide phone support.
Data Entry : Create and use spreadsheets, transfer data to digital databases, verify, update, and organize information.
Support & Training : Participate in job sharing, cross-training, and provide coverage for other support staff when required. Opportunity for career growth through provided professional development.
Perform other duties as assigned.
Requirements
Demonstrated ability to efficiently juggle multiple tasks and adhere to strict deadlines on a daily basis.
At least one year of experience in clerical work, including proficiency in typing, sorting, scanning, filing, and copying.
Familiarity with Microsoft operating systems, particularly MS Outlook, Excel, and Word, is required. Ability to type a minimum of 50 words per minute.
Exceptional attention to detail.
Experience in customer service roles.
Previous office experience in the workers’ compensation industry (preferred).