12 Customer Service Account Specialist Jobs in Salt Lake, UT
Henkel is Hiring a Customer Service Account Specialist Near Salt Lake, UT
Dare to make an impact? Your Role
- Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues.
- Key decision-making activities include whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
- Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing.
- Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.
- Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice. Also to coordinate the return of refused/discontinued product that ensures the most cost-efficient freight rates.
- Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts.
- Understand customer's supply chain and lead efforts to identify and improve results and processes for Henkel and the customer as well as to provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.
- Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.
- Previous customer service, sales or supply chain experience and a Bachelor’s Degree desired.
- Strong organization, planning, problem solving, analytical and leadership skills.
- Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
- Ability to build effective working relationships across functional areas
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.
All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.
Job Summary
Full Time
Wholesale
$56k-72k (estimate)
07/04/2024
08/01/2024
henkel-northamerica.com
ARCHDALE, NC
3,000 - 7,500
1966
Private
RAZA HAYDER
$1B - $3B
Wholesale
Related Companies
The job skills required for Customer Service Account Specialist include Customer Service, Problem Solving, Billing, Planning, Leadership, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Account Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Account Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Account Specialist. You can explore the career advancement for a Customer Service Account Specialist below and select your interested title to get hiring information.
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