15 service center manager Jobs in ventura, ca
Ventura County Credit Union is Hiring a Call Center Rep (MSO) Near Ventura, CA
Job Location
OCEAN VIEW - Ventura, CA
Salary Range
$20.00 - $25.00 Hourly
Description
At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we'd love to hear from you!
About The Team
The Member Service Center team serves as member advocates responding to calls, emails or chats related to VCCU's services and products, providing member-centered solutions by using their active listening skills and collaborating with other support departments.
- Shifts include: 8AM 5:30PM (M-W), 8AM 6PM (Th-F), 8:30AM 2:30PM (Sat)
- This position is fully on site and will require travel to Ventura, CA
- Answer member inquiries surrounding: existing and new accounts, ACH/wire transfers, debit & credit cards, checks, stop payments, remote deposits, bill payment, online & mobile banking, loan applications and other account-related needs.
- Process loan applications, following up with applicants to discuss loan decisions and stipulations needed.
- Deliver solutions to members with empathy in an expedient manner, explaining products and services, accurately completing required processes/documentation.
- Engage in decision-making by researching internal procedures/policies and communicating with the credit union support departments as necessary to solve member issues.
- Identify referral and cross-sell opportunities expanding the member relationship based on account history and needs, including reviewing promotional offers and marketing campaigns.
- Meet and exceed call center goals such as average handle time, quality scores, and post-call work.
- Someone who is service driven and able to communicate solutions with empathy.
- Must be proficient in computer systems, comfortable working with multiple systems and resources at once.
- Previous financial institution experience, 1 year .
- Previous Credit Union call center experience.
- Working knowledge of these systems Genesys Cloud, Symitar/Episys, and MeridianLink.
- Fluency in Spanish, specifically in finance/banking terminology.
- You enjoy volunteering and working with organizations that strive to better the community around you.
- Paid Volunteer Time
- Paid Time Off, including Sick/Vacation/Holidays
- Medical/Dental/Vision/Supplemental Benefits
- 401k Employer Match & Safe Harbor Contribution
- Company Sponsored Life & LTD Insurance
- Education Reimbursement
- VCCU Membership and Rate Discounts
Job Summary
Full Time
$37k-49k (estimate)
06/23/2024
07/09/2024
vccuonline.net
LA CONCHITA, CA
50 - 100
1950
JOSEPH SCHROEDER
$10M - $50M
Banking
Related Companies
The following is the career advancement route for Call Center Rep (MSO) positions, which can be used as a reference in future career path planning. As a Call Center Rep (MSO), it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Rep (MSO). You can explore the career advancement for a Call Center Rep (MSO) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.
