Come join Hennepin County Library (HCL) in our Library Services division. We are looking to fill multiple Library Specialist roles across the county.
Library Specialists create a welcoming environment, provide excellent customer service, and handle all borrowed and returned material. They also assist patrons in obtaining a library card and using library technology and other resources. These positions require a large amount of physical activity throughout the shift and attention to detail. Serving public library patrons requires resiliency and the ability to adapt to change while providingequitable, trauma-informed customer service.  
To hear directly from our staff about the work we do at HCL – click here!
Location and hours:About the position type:This position is internally classified as an Office Specialist II.
Click here to view the job classification specification.
 
In this position, you will:

Need to have:

• One of the following:
  • Eighteen months of office clerical experience.
  • Eighteen months or more of post-high school education.
  • A combination of related post-high school education and customer service.
  • One year of office clerical experience and completion of the Office Specialist Pathway Training program.
• Ability to:
  • Bend to the floor, twist, and reach above one's head to put books on shelves.

    • Lift, pack, unpack, and move boxes of library materials, and push book carts requiring up to 20 pounds of push force to move with or without a reasonable accommodation.

    • Be available for a combination of daytime, evening, and weekend work shifts.

 
Nice to have:

• A strong commitment to promoting diversity, equity, and inclusion in their work and interactions. 
• Two or more years of experience in providing customer service in person, over the telephone and online with individuals from diverse backgrounds including people with limited English skills. 
• Experience 
  • Providing customer service in a reception area, retail, or a similar setting that included answering questions, resolving customer concerns, and/or explaining policies.
  • Providing customer service to underrepresented or non-dominant culture communities. 
  • Using technology and helping others use technology.

• Ability to: 

  • Demonstrate commitment for a diverse and inclusive organization that reflects the residents we serve.

  • Work effectively with an increasingly ethnically diverse population.

• Fluency in one or more languages.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties. 
 
About the department:
Our mission is to inspire, facilitate and celebrate lifelong learning. Shaped by the information needs and aspirations of our residents, we envision the library as a shared space for enrichment and connection. Library services are an important part of thriving and interconnected communities. We believe that every Hennepin County resident should have a library card and use it regularly.  
 
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.

Watch this video for application best practices and tips.  This posting may be used to fill current and future full time and part time vacancies. 
 
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check. Applicants with convictions are not automatically disqualified. Each case is considered on its individual circumstances and the type of work.

If you have any questions, please contact: