GENERAL SUMMARY:
The Referring Physician Office (RPO) Outreach Coordinator will utilize Registered
Nurses in our outreach efforts to represent, and perform as a clinical extension of Henry
Ford Medical Group specialty physicians and Henry Ford Hospital services. This role is
a result of an expectation to grow local, regional and national referrals to HFMG/HFH.
This RPO Outreach Coordinator role will be a 40% travel position that will require
candidates to have work time flexibility for their 40 hour per week schedules. Extensive
travel throughout the state is required. This can include overnight trips. Candidates will
travel in their personal vehicle and will be paid mileage. Travel time is paid and
considered work time.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. The RPO Outreach Coordinator will be traveling to outside physician offices and
hospitals to educate doctors and clinical staff on Henry Ford Hospital and HFMG
medical specialty services for referral of their tertiary/quaternary patients. This is a
relationship building/educating job between our medical group physicians and
outside doctors on why Henry Ford is the best choice for their patient referrals. The
ability to assist with the coordination of patient care is essential.
2. Candidates will be trained to develop operational support with physicians and their
practices throughout the state of Michigan and Nationally. This will include liaison
work between private practice physicians/offices and HFMG physicians, sites, and
services.
3. Responsibilities also include acting as a liaison with external hospitals' staff and
leadership to assist with building and maintaining relationships. Strong written and
verbal communication skills are required and the ability to educate external
physicians about HFMG services.
4. The RPO Outreach Coordinator will help identify areas for growth opportunity as well
as at risk areas for communication breakdowns and information transmission to
external physicians. They will utilize contact management software that provides for
easy dissemination of this information to key stakeholders within HFMG. The
Coordinator will work closely with the HFHS marketing managers that support the
specialties.
5. Coordinators will be trained on all aspects of HFH & HFMG services. Their schedule
will include 3 days per week of travel to support their specific subspecialties as well
as Henry Ford Hospital. The remainder of the work week will be spent on campus
within Henry Ford Health System. A minimum number of physician office visits
weekly and dinner/lunch meetings quarterly are expected. The position calls for a
high amount of phone work, computer/technology literacy, making presentations to
small groups and individual physicians.
6. Candidates should know basic Microsoft computer programs, mainly word and be
proficient on computers. Presentation skills are necessary along with high
interpersonal skills. Candidates must be self-starters, and self-directed in their daily
schedule, but will be supervised and supported by their manager.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor of Science in Nursing or related field.
• Proficiency utilizing computers required.
• Proficiency in Microsoft Office (Word, Excel and Power Point) preferred.
• Presentation and interpersonal skills are essential.

CERTIFICATIONS/LICENSURES REQUIRED:
Current Michigan RN licensure required.

This position allows the RN flexibility while helping to grow our business with outside
physician practices. An incentive program, tied to performance, is in place for these
positions.

Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the HFHS' Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme
temperatures during office days. Extensive travel throughout the State and beyond.

• Organization: Corporate Services
• Department: System Referring Physicians
• Shift: Day Job
• Union Code: Not Applicable