GENERAL SUMMARY:

Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Timely registration of patients for outpatient rehab services.
• Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
• Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.
• Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily
• Schedules patients for first available appointment based on patient's availability
• Performs charge entry on a daily basis keeping account information up to date.
• Maintains supply of charts, office supplies, and forms.
• Generates daily schedules for facility, therapists, and techs.
• Courteously answers inquiries by phone or in person and directs guests appropriately.
• Answers routine questions regarding departmental policies and procedures.
• Sorts and distributes incoming mail.
• May instruct patient and families regarding therapy schedules and registration procedure.
• Inform outpatients and families regarding insurance benefits.
• Perform routine clerical functions such as photocopying faxing and filing.
• Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.
• Assist in the stocking of linen and removing soiled linen from OT/PT department.
• Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
• Assist in the cleaning of the OT/PT departments.
• Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
• Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.
• Order and stock routine supplies/equipment for OT/PT department.
• Work cooperatively with others to meet team and organizational goals.
• Plan and act with internal and external customers in mind.
• Promote positive relationships through effective communication.
• Seek to understand and improve work-related processes.
• Attend department staff meetings and in-services. May complete and distribute staff meeting minutes.
• Observe all hospital and department policies.
• Perform other related duties as requested.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or equivalent required.
• A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
• Knowledge of medical terminology preferred.
• Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
• Basic computer skills to allow use of hospital order communication system and software programs.
• Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)
• Strong organizational skills and ability to work in an environment with multiple interruptions.
• Willingness to learn new skills needed to perform job.

• Organization: Henry Ford Wyandotte Hospital
• Department: OP Rehab-Clerical
• Shift: Day Job
• Union Code: Not Applicable