GENERAL SUMMARY:
Under general supervision from the Vice President, Division Head or Physician-in-Charge in Leadership Salary Grade M08/ PHY 500 or above, provides secretarial, clerical and administrative support services such as preparing correspondence in final form, receiving visitors, scheduling meetings, maintaining files, and conducting special projects as assigned. Duties require a thorough knowledge of supervisor areas of responsibility in order to gather data and prepare reports, answer correspondence, conduct projects, and so forth. May direct the work of lower-classified clerical employees, purchase standard supplies, and perform routine bookkeeping and billing functions.
This role will be divided in responsibilities, main responsibilities will be Administrative supporting the department, and secondarily will assist with patient contact, scheduling and provider schedule management.

• Administrative Duties (50%)
  
  • Manage office communications, including phone calls, emails, and correspondence.
  • Maintain and organize medical records and office files.
  • Assist with billing and insurance documentation.
  • Coordinate meetings, prepare reports, and handle data entry tasks.
  • Support office staff with daily operations and special projects.
• Scheduling Patient Appointments (50%)
  
  • Coordinate and schedule patient appointments, ensuring optimal time management.
  • Confirm appointments and manage cancellations or rescheduling.
  • Maintain an updated appointment calendar and handle patient inquiries.
  • Collaborate with medical staff to prioritize urgent appointments and manage patient flow.
  • Ensure patient information is accurate and up-to-date in the scheduling system.

Palliative Care | Henry Ford Health - Detroit, MI
Palliative Care Team
Location: Detroit Main Campus, 2799 W Grand Blvd, Detroit, MI 48202
Shift Details: Full Time, 40 Hours. Typically, Monday-Friday 7:30AM - 4:00PM
EDUCATION/EXPERIENCE REQUIRED:

• Requires a High School Diploma or a G.E.D. equivalent.
• One year certificate from college or technical school with at least three (3) years of experience within an office setting; or five (5) or more years of related secretarial experience within an office setting required.
• Previous experience scheduling appointments/maintaining calendars required.
• Progressively more responsible related work experience necessary in order to gain in-depth understanding or organizational policies, procedures and operations, in order to assume a variety of high-level administrative details including arranging meetings and conferences without prior clearance, answering semi-complex correspondence, assembling highly confidential and sensitive information, answering questions of influential callers, and so forth.
• Interpersonal skills necessary in order to effectively communicate with external and internal callers and visitors, often dealing with sensitive/highly confidential matters.
• Analytical skills necessary in order to handle semi-complex administrative details such as preparing special non-recurring reports by combining confidential data from several sources, and scheduling and handling administrative/secretarial needs of supervisor.