GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues

* Responsible for communicating the preferred lens family of products and the benefits of each

* Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken

* Responsible for conducting and recording various measurements that are required to fabricate the lenses

* Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory

* Responsible for follow-up with the eyewear orders through completion and delivery

* Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram

* Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear

* Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility

* Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Requires high school diploma or GED

* Previous computer experience and basic math skills preferred

* Previous customer service, retail, or hospitality experience preferred

* Previous dispensing/optical experience preferred

* Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes

* Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy

* Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

* Works in retail optical environment.

* Requires evening and weekend hours

Additional Information

* Organization: Community Care Services

* Department: HF Optimeyes Taylor SVC 2VS303

* Shift: Rotating

* Union Code: Not Applicable