Recent Searches

You haven't searched anything yet.

3 Service rep Jobs in New Baltimore, MI

SET JOB ALERT
Details...
Henry Ford Hospital
New Baltimore, MI | Full Time
$35k-43k (estimate)
7 Days Ago
Henry Ford Health System
New Baltimore, MI | Full Time
$49k-64k (estimate)
1 Week Ago
DIVERSIFIED GLASS SERVICES INCORPORATED
New Baltimore, MI | Full Time
$34k-42k (estimate)
2 Months Ago
Service rep
Henry Ford Hospital New Baltimore, MI
$35k-43k (estimate)
Full Time | Ambulatory Healthcare Services 7 Days Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Henry Ford Hospital is Hiring a Service rep Near New Baltimore, MI

GENERAL SUMMARY

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone.

Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
  • Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
  • Explains Ocular Corneal Tomography to all patients over the age of 18.
  • Performs entry into HFO's point of sale system.
  • Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
  • Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
  • Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
  • Demonstrates a desire to create value for customers and exceed customer expectations.
  • Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
  • Trained on Web Denis, Medicare / Medicaid certified to speak with agents.
  • Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High School Diploma or GED required.
  • Basic math skills required.
  • Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
  • Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
  • Requires completion of all training courses as directed by Henry Ford OptimEyes.
  • Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

  • Works in retail optical environment.
  • Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.
  • Requires evening and weekend hours.
  • Must be able to walk, stand and bend for extended periods of time

Additional Information

  • Organization : Community Care Services
  • Department : HF Optimeyes Chesterfield
  • Shift : Rotating
  • Union Code : Not Applicable
  • Last updated : 2024-06-17

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$35k-43k (estimate)

POST DATE

06/19/2024

EXPIRATION DATE

06/19/2024

WEBSITE

henryford.com

HEADQUARTERS

TROY, MI

SIZE

15,000 - 50,000

FOUNDED

1899

TYPE

Private

CEO

MARILYN S HAMER

REVENUE

$5B - $10B

INDUSTRY

Ambulatory Healthcare Services

Related Companies
About Henry Ford Hospital

Henry Ford Health System provides health care and medical services.

Show more

Henry Ford Hospital
Full Time
$30k-40k (estimate)
1 Month Ago

The job skills required for Service rep include Customer Service, Products and Services, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service rep. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
The Salvation Army
Part Time
$31k-40k (estimate)
Just Posted
For the skill of  Products and Services
Depatie Fluid Power
Full Time
$96k-130k (estimate)
2 Days Ago
For the skill of  Billing
David Powell DDS PC
Full Time
$39k-47k (estimate)
1 Day Ago
Show more

The following is the career advancement route for Service rep positions, which can be used as a reference in future career path planning. As a Service rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service rep. You can explore the career advancement for a Service rep below and select your interested title to get hiring information.