Director, Patient Financial Services

Job Summary

Under the direct supervision of the Senior Vice President/Chief Financial Officer, the Director of Patient Financial Services is responsible for oversight and day to day management of all patient billing and collection functions.  Working closely with two manager direct reports, ensures that all patient billing and collection functions are performed in accordance with applicable federal, state, and local regulations.  

Licensure and Certification:

• Certification, or training through, The Advisory Board, CHA, HFMA, NAHAM, etc.

Education:

• Bachelor’s Degree required in Healthcare Administration, Management, Finance, or related business discipline.

Experience:

• Minimum seven (7) years of recent experience in an acute hospital setting encompassing all aspects of patient billing and collection functions.
• Minimum of five (5) years recent management experience in a hospital setting.

Knowledge and Skills:

• Knowledge of basic medical terminology
• Knowledge of various coding methodologies (i.e., ICD dx & procedures, CPT, HCPCs, Revenue  Codes)
• Extensive knowledge of hospital Medicare billing rules and regulations.
• Ability to communicate effectively verbally and in writing, recognizes problematic situations, implements solutions, adapts to change, and promotes and gains trust both inter/intra departmentally.  

Physical Demands – Clerical/Administrative Non-Patient Care:

• Frequent sitting and standing/walking with frequent position change.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.