Korn Ferry Military Division has partnered with our client on their search for a Lead Field Service Technician role, based in Cleveland OH.

This role is HIGH LOCAL TRAVEL – up to 60%.

Strong Technical skills highly preferred. Power generation b/g, experience with loadbanks or adjacent product lines would be ideal and will give you a huge advantage over other candidates.

* This company is specifically seeking candidates with U.S. military experience *

Compensation: $95-105K base

What You Will Do :

• Oversee and execute the commissioning, maintenance, and troubleshooting of load banks at customer sites. Supervise and mentor a team of field service technicians, providing training, guidance, and performance evaluations to enhance their skills and job performance.
• Conduct regular performance evaluations, provide constructive feedback, and implement development plans for team members to enhance their skills and career growth.
• Diagnose and resolve technical issues promptly and efficiently to minimize downtime for customers.
• Ensure all work is performed in accordance with safety regulations and company policies, conducting regular safety audits.
• Addressing concerns, providing updates, and ensuring high levels of customer satisfaction.
• Maintain accurate records of service activities
• Provide expert technical support and training to customers on load bank operations and maintenance.
• Identify opportunities for process improvements and implement best practices in service delivery.

Education and Work Experience:

• Must be authorized to work in U.S.
• At least 4 years U.S. Military experience
• 5 years of Field Service experience (preferably in the power generation or backup power industry)
• Proven ability to lead, motivate, and manage a team of technicians.
• Travel up to 60%
• Strong technical skills

Title : Lead Field Service Technician

Locations : Cleveland OH

Client Job ID : 510675618