3 IT Support Tech (On-site) Jobs in Burlington, WA
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IT Support Tech (On-site)
$53k-66k (estimate)
Full Time
1 Week Ago
Heritage Bank NW is Hiring an IT Support Tech (On-site) Near Burlington, WA
Base Salary Range $20.99 - $26.24 - $31.49 hourly
At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.
Position OverviewHeritage Bank has an exciting opportunity to join our organization! We are seeking an IT Support Tech at our Burlington Administrative Center in Burlington, WA. The IT support tech is responsible for providing first line Tier 1 and 2 level support to end user requests related to desktop configurations, applications, email, internet access and peripherals. Additional responsibilities will include basic troubleshooting of hardware and software issues.
This position is Full Time, typical schedule is Monday through Friday, 8:30a.m. to 5:30p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully on-site in Burlington, WA.
The Successful Candidate Will
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.Heritage Bank is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
Job applicants have certain legal rights. Please click here for information regarding these rights.
If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com
Salary Range DisclaimerThe base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.
##JobCategory:Information Technology / Systems##
##Street:435 E. George Hopper RD##
##City:Burlington##
##State:WA##
##ZipCode:98233##
##Internal:false##
At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.
Position OverviewHeritage Bank has an exciting opportunity to join our organization! We are seeking an IT Support Tech at our Burlington Administrative Center in Burlington, WA. The IT support tech is responsible for providing first line Tier 1 and 2 level support to end user requests related to desktop configurations, applications, email, internet access and peripherals. Additional responsibilities will include basic troubleshooting of hardware and software issues.
This position is Full Time, typical schedule is Monday through Friday, 8:30a.m. to 5:30p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully on-site in Burlington, WA.
The Successful Candidate Will
- Respond to incoming service requests from users contacting the IT Help Desk. Ensure requests are attended to in the prescribed timeframe and escalation of issues is timely and efficient.
- Assist in the maintenance of Active Directory and Application Accounts for end users as directed by documented procedures and policies.
- Provide frontline technical support and education to on-site and remote employees by diagnosing and resolving basic software, hardware, mobile application, and telephone system issues.
- Become familiar with IT departmental procedures and policies. Recommend changes to procedures to improve processes and efficiency.
- Work within a structured Change Control environment.
- Perform a variety of basic technical tasks in the diagnosis, repair and maintenance of computers, peripherals, and equipment.
- Track issues and solutions, including proper updating of internal knowledge base, by utilizing the current help desk software and remote desktop support software.
- May install printers, copiers, scanners and peripheral equipment at branch or department locations, as requested and needed.
- Assist in the creation of training material drafts for end-user frequently asked questions and knowledge base articles, as requested.
- Gain working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
- Understand and comply with all policies, procedures, standards, and guidance relevant to assigned job responsibilities.
- Assist with recording and maintaining inventory of hardware, software, peripheral network devices and licensing using current systems management software as needed.
- Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization.
- Excellent business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel, and the ability to read, write, speak, and understand English well.
- Working knowledge of various basic troubleshooting tools and techniques.
- Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate, and effective manner; with the ability to reason and analyze logical steps.
- Knowledge of computer network security systems, procedures, techniques and applications.
- Strong organizational, time management, and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, ensuring that priorities are set and commitments and deadlines are met at the direction of supervisors.
- Demonstrated problem-solving skills with a high level of initiative and attention to detail and a strong focus on accuracy.
- Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.
- Unquestionable integrity in handling sensitive and confidential information required.
- Flexible with and accepting of change in a fast paced sometimes unstructured environment.
- Proficient use of MS Office products (Word, Excel, Outlook), and retrieval of data, with the ability to adapt to, support and learn new technologies quickly.
- High School Diploma or equivalent - required. Associates Degree in Computer Sciences or Certificate from an IT vocational program – preferred.
- 1 year of recent relevant work experience in an IT support role, to include system configuration, setup, troubleshooting and user support – required.
- IT certifications and/or accreditations – highly desired.
- Equivalent combination of education and comparable work experience may be considered.
- Climate controlled office environment.
- Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
- Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, which may require assisting at other locations, or remotely, as needed.
- Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
- Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
- Work requires almost exclusive time spent using a telephone and computer; in the course of performing this position spends time writing, typing, speaking, listening, seeing (such as close, color and peripheral vision, depth perception and adjusted focus).
- Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials, install equipment or wiring in confined spaces.
- Occasional lifting up to 75 lbs. (e.g., files, boxes, equipment).
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.Heritage Bank is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
Job applicants have certain legal rights. Please click here for information regarding these rights.
If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com
Salary Range DisclaimerThe base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.
##JobCategory:Information Technology / Systems##
##Street:435 E. George Hopper RD##
##City:Burlington##
##State:WA##
##ZipCode:98233##
##Internal:false##
- mon
Job Summary
JOB TYPE
Full Time
SALARY
$53k-66k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/07/2024
WEBSITE
heritagebanknw.com
HEADQUARTERS
Olympia, WA
SIZE
500 - 1,000
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The job skills required for IT Support Tech (On-site) include Technical Support, Troubleshooting, Problem Solving, Help Desk, IT Support, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Tech (On-site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Tech (On-site). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for IT Support Tech (On-site) positions, which can be used as a reference in future career path planning. As an IT Support Tech (On-site), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Tech (On-site). You can explore the career advancement for an IT Support Tech (On-site) below and select your interested title to get hiring information.
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