23 Customer Service Rep Jobs in Coeur d'Alene, ID
HERITAGE HEALTH is Hiring a Customer Service Rep Near Coeur d'Alene, ID
Top Reasons To Join Our Team
- Our employees are mission – minded
- We are passionate about providing excellent patient care
- Community-focused
- Committed to a fun and supportive team environment
- We offer high-quality competitive employee benefits
RequirementsMinimum qualifications:Minimum of two years of office experience; medical preferred. Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.
Knowledge, Skills, And Abilities RequiredGeneral office duties, proper phone etiquette, problem solving and organizational skills, insurance knowledge and customer service skills.
Duties And Responsibilities
- Checks in patients and updates demographics at each visit including insurances if applicable.
- Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
- Schedules appointments as needed for new and established patients using electronic practice management system.
- Makes reminder calls for all scheduled patients.
- Makes sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
- Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
- Collects co-pays for self-pay and third-party payers from each patient at each visit.
- If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
- Checks out Patients if needed.
- Creates and organizes charts.
- Keeps track of No Shows. Follows No Show protocol.
- All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
- Straightens Waiting Room area when needed throughout the day.
- Assists Medical Records if needed.
- Assists Clinic Coordinator if needed
- General office duties such as copying, faxing, scanning and handling mail.
- Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
- Regular and predictable attendance is an essential function of this position.
- Other duties as assigned.
Job Summary
Temporary
Ancillary Healthcare
$36k-45k (estimate)
05/31/2024
06/28/2024
myheritagehealth.org
COEUR D ALENE, ID
100 - 200
1986
ANGELITA NICHOLS
$10M - $50M
Ancillary Healthcare
Related Companies
About HERITAGE HEALTH
Heritage Health is North Idahos premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community focused approach. Providing high quality, affordable healthcare from the heart is our passion. About Us: Heritage Health has proudly served North Idaho since 1985 under the names of Lake City Health and Dirne Health Centers, Inc. Heritage Health is a private, non-profit 501(C)(3)charitable organization operating under the name of Dirne Health Centers, Inc. Heritage Health is governed by board... of directors, the majority of whom are active patients at our centers. This structure, combined with our non-profit status allows Heritage Health to be responsive first and foremost to the needs of our patients and not corporate shareholders. Our culture, pricing, hours of operation, services, locations and strategic direction are set by people who rely on us for their healthcare needs. This refreshing and unique structure is what sets us apart from the other profit focused healthcare organizations in our area. We truly are a community owned and operated resource.
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The job skills required for Customer Service Rep include Customer Service, Call Center, Problem Solving, Billing, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Step 3: View the best colleges and universities for Customer Service Rep.
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