Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries or requests
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Resolve guest complaints or issues promptly and effectively
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in a similar role preferred but not required
- Knowledge of phone systems and front desk operations
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Proficiency in hospitality management software or reservation systems is a plus
- Multilingual skills are highly desirable, particularly fluency in English and another language

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating a positive experience during their stay. If you have a passion for hospitality, enjoy interacting with people from diverse backgrounds, and thrive in a dynamic environment, we invite you to join our team.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person