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Dave & Buster's Management Corporation, Inc.
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EverLine Coatings - Colorado Springs / Pueblo / Western Slope
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Operations Manager (Dental)
$106k-133k (estimate)
Full Time | Ambulatory Healthcare Services
7 Months Ago
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Hero Practice Services is Hiring an Operations Manager (Dental) Near Colorado, CO
Job Details
DescriptionJob Description: Operations ManagerReports to: Regional Director of OperationsPay Range: $65,000 - $70,000 based on experienceStatus: ExemptCompany OverviewHero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Operations Manager role is to consistently achieve financial, patient, and organizational
goals by effectively leading a diverse team of healthcare professionals within a pediatric dental,
vision, and orthodontic practice.
The outcome of this role is achieved by following Hero Core Values:
Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.
and annual reviews
Work EnvironmentWork is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Equal Employment Opportunity StatementThe statements contained herein are intended to describe the general nature and level of work performed by the Operations Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary And BenefitsFull time, exempt position. Competitive compensation and benefits package.
DescriptionJob Description: Operations ManagerReports to: Regional Director of OperationsPay Range: $65,000 - $70,000 based on experienceStatus: ExemptCompany OverviewHero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Operations Manager role is to consistently achieve financial, patient, and organizational
goals by effectively leading a diverse team of healthcare professionals within a pediatric dental,
vision, and orthodontic practice.
The outcome of this role is achieved by following Hero Core Values:
Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.
- Support and carry out the organization’s goals and values that align with the company mission, clinical compliance, and teammate development
- Work independently to achieve the goals of the assigned practice/area practices while adhering to company policies
- Demonstrate high integrity in all activities, do not cut corners to achieve goals, and ensure others are acting in the best interest of the patient
- Support the organization’s goals and values, support affirmative action, and respect diversity
- Working knowledge of EHR systems and the ability to effectively schedule patients, submit claims, and review patient charts within the EHR system.
- Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
- Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
- Closely monitor practice costs and continually identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction
- Ensure practice is performing on key growth drivers including, having sufficient staff in place, optimizing schedule utilization, conducting community outreach and marketing, and creating word-of-mouth referrals through excellent service
- Design and systematically execute proactive, recurring processes to achieve goals
- Identify ways to effectively improve processes, products, and services within a dental, vision, and orthodontic practice through modern and creative thinking
- Partner with the Practice Support Center to learn how to optimize best practices and resources as it relates to patient collections, billing, facility maintenance, information technology, and call center operations
- Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
- Strives to meet or exceed the expectations of both internal and external customers
- Effectively support dentists, optometrists, and orthodontists in a way that enables them to achieve their clinical and operational goals
- Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
- Actively resolve patient complaints when they arise, avoiding escalation of emotions and unneeded frustrations for the patient
- Understand key performance indicators and identify ways to drive performance within the practice
- Monitor practice costs, identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction, and implement applicable solutions
- Demonstrate self-discipline to stay organized while juggling multiple priorities to achieve practice goals
- Oversee the growth and development of teammates within the practice, providing support and guidance on techniques to improve overall business and team engagement
- Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
- Model compassionate attitude when working with patients and teammates who come from an array of backgrounds and life circumstances
- Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas
- Build a community within the practice that fosters teammate satisfaction and retention by continually mentoring and coaching teammates, maintaining a positive and professional attitude with patients and staff, and participating in the review process for all staff members
- Partner with Lead Providers to address any provider-specific or clinical issues
- Effectively support dentists, optometrists, orthodontists and the specialty services team in a way that enables them to achieve their clinical and operational goals
- Collaborate with others to provide high-quality care and experience for our patients and their families
- Work well with members of Hero’s leadership team in pursuit of the company’s goals
- Place team above self, doing whatever it takes to make the broader organization win
- Be able to work in a fast-paced environment with different personalities
- Minimum of 3 years’ experience required in management (healthcare, business, retail or
- Dental, Vision, and/or Orthodontic experience desired, but not required
- Minimum of 3 years of solid people management including but not limited to
and annual reviews
- Minimum of 2-3 years’ experience in providing outstanding customer service and
- Availability to work after hours and on weekends when needed.
- Bachelors’ Degree preferred
- Engage and inspire a diverse team of 20 to meet the company’s mission
- Identify issues and resolve problems promptly; use reason even when dealing with emotional topics
- Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing “A players”
- Understand business implications of decisions; display orientation to profitability
- Ability to handle a diverse workload with a tight time frame
- Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to present information effectively and to interact with all employees
- Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project
Work EnvironmentWork is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Equal Employment Opportunity StatementThe statements contained herein are intended to describe the general nature and level of work performed by the Operations Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary And BenefitsFull time, exempt position. Competitive compensation and benefits package.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$106k-133k (estimate)
POST DATE
02/23/2024
EXPIRATION DATE
09/08/2024
WEBSITE
heropracticeservices.com
HEADQUARTERS
COLORADO SPRINGS, CO
SIZE
50 - 100
FOUNDED
2006
TYPE
Private
CEO
JOSH GWINN
REVENUE
$5M - $10M
INDUSTRY
Ambulatory Healthcare Services
Related Companies
About Hero Practice Services
Hero Practice Services is a healthcare practice management company that provides dental, vision and orthodontic services to underserved children.
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The job skills required for Operations Manager (Dental) include Leadership, Customer Service, Coaching, Scheduling, Initiative, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager (Dental). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager (Dental). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Operations Manager (Dental) positions, which can be used as a reference in future career path planning. As an Operations Manager (Dental), it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager (Dental). You can explore the career advancement for an Operations Manager (Dental) below and select your interested title to get hiring information.
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