Technical Cutting Tool Support Specialist

Join Heule (hoy-lee) Tool Corporation, a leader in innovative cutting solutions for the manufacturing industry, and contribute to our mission of delivering precision and efficiency.

We are seeking a dedicated Technical Cutting Tool Support Specialist to provide expert technical assistance, shaping the future of machining processes.

Essential Duties and Responsibilities

• Act as the main contact for technical support and inquiries related to our cutting tool products.
• Provide both remote and on-site assistance to customers, troubleshoot issues, optimize tool performance, and offer tailored solutions.
• Lead training sessions on the correct usage, maintenance, and care of our cutting tool products.
• Work closely with the sales team to explore opportunities for product enhancements or customizations, driven by customer feedback.
• Record and analyze customer interactions in our CRM system to inform trends and engineering feedback.
• Keep abreast of industry trends, machining technologies, and competitive products to ensure our market edge.
• Note : This job description is subject to updates in duties, responsibilities, and activities at any time with or without notice.

Qualifications / Requirements

• Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field; relevant experience may also be considered.
• Minimum of 2 years in technical support, preferably within the cutting tool industry.
• Deep understanding of machining processes, tool applications, and CNC programming.
• Excellent problem-solving abilities and expertise in troubleshooting complex technical issues.
• Exceptional communication and interpersonal skills, capable of effectively conveying technical details to diverse audiences.
• Detail-oriented and highly organized, able to manage multiple tasks and customer inquiries simultaneously.
• Willingness to travel occasionally for on-site customer support.
• Proficiency in Microsoft Office and CRM software; knowledge of specific systems is a plus.
• Bilingualism in English and Spanish is beneficial

Salary / Benefits :

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Training and professional development opportunities to enhance your skills and knowledge.

Work Environment

This position is salary and requires an on-site 40-hour work week from Monday to Thursday, 8am-5pm and Friday 8am-4pm

Ready to take the next step in your career with a company that's at the forefront of the manufacturing industry? Apply now by sending your resume and a cover letter outlining your unique qualifications to hr@heuletool.

Last updated : 2024-06-20