The Field Support Rep will support our HP Clients.

Responsibilities:

• Responsible for maintaining and servicing HP Commercial Web Printing Press.

• Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.

• Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.

• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.

• Solve technical problems on assigned hardware and software platforms.

• Use proactive monitoring procedures/tools to identify problem-prevention opportunities.

• Must be able to travel at least 30% of the time

Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Training for this role is in Europe. Candidate needs to hold valid US Passport for travel.

Knowledge and Skills:

• Knowledge of corporate organization, job, and policies.

• Advanced knowledge of operating systems and software.

• Basic skills in time management and efficiency

• Strong communication skills, problem analysis, and presentation skills.

• Ability to develop Customer relationships.

• Ability to perform while under high-pressure situations.

• Ability to work in a team environment.

• Basic networking, O/S, and troubleshooting knowledge.

• Detailed understanding of general/technical aspects of the onsite printing system repair work.

• Must have mechanical, and electrical experience and skillset

• Commercial printing experience is preferred

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