44 Help Desk Coordinator Jobs in Indianapolis, IN
HexaQuest Global is Hiring a Help Desk Coordinator Near Indianapolis, IN
- Understand eligibility guidelines and the application approval process
- Efficiently review and process applications
- Investigate flagged applications and follow up with households or schools as necessary
- Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
- Work with leadership to resolve escalated customer concerns and system problems
- Provide courteous, timely, and accurate frontline customer service interactions and information.
- Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
- Track customer interactions and inquiries and generate reports for management
- Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
- Research information to provide answers to customer inquiries
- Answer inquiries over the telephone or in person concerning regulations or procedures
- Receive and prepare replies to routine correspondence
- Operate office machines related to specific area of work
- Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
- Examine data matches to find inconsistent and/or duplicated data.
- Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.
- Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
- This position will be instrumental in the administration of a new human-centered federal government benefit program.
Job Summary
Contractor
$51k-63k (estimate)
06/20/2024
07/13/2024
The job skills required for Help Desk Coordinator include Help Desk, Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Coordinator positions, which can be used as a reference in future career path planning. As a Help Desk Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Coordinator. You can explore the career advancement for a Help Desk Coordinator below and select your interested title to get hiring information.
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