Application Support Engineer

Job Location: Plano, TX

Need candidates who are Local to Plano OR willing to relocate to Plano .

Work Model: Onsite from Day1 – Hybrid (3 days onsite, 2 days remote)

Willing to work in rotational shifts.

Technical Skills:

• 3 years of experience in Java/J2EE or Dot Net Technologies
• Should have at least 2 years of experience in the support role
• Working knowledge in database (PL/SQL, Query writing)
• Experience in GIT for source code management
• Experience in operations & ticket resolution (incident management)
• Experience in in Technical concepts, Analytical and Problem-solving skills

Responsibilities:

• Level 2 application support for JAVA, J2EE, Spring Boot WebLogic, Open Shit Container OR Dot Net, SSIS, C#
• Monitor production jobs and environment, on-call rotation
• Incident triage, assignment & resolution
• Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.
• Documents, tests (unit and integration), implements and provides on-going support for the applications.
• Application monitoring and preventive maintenance
• Weekly status and SLA reporting
• Analyze, troubleshoot and resolve complex production application defects
• Perform minor application upgrades / enhancements
• Support infrastructure maintenance / validation
• Support disaster recovery testing / validation