Job Description

Must Have Experience

• Experienced in implementation of ITOM solutions using industry best practices.

• Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.

• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.

• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

• 3rd party software integrations with ServiceNow

• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

• MID Server management experience

• Experience in multiple ServiceNow implementations