POSITION SUMMARY:

The Director of Community Outreach conducts proactive street outreach to the homeless. He/She provides interventional outreach in response to reports from concerned citizens, partner agencies, law enforcement, etc. He/she collaborates outreach activities with other agencies, organizations, and businesses in the community. Responds to inquiries from the public/related organizations, and represents Housing First, Inc. through his/her association and attendance of area help agency meetings and events.

This is an exempt position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervisory Duties

o Provide direct supervision to all Outreach Specialist

o Assist Outreach Specialist in completing accurate documentation by providing peer level guidance and support.

o Provide guidance and close supervision to interns in the department.

• Program Duties

o Gain working knowledge in the use of the HMIS / ServicePoint software and reporting system, as it relates to grant reporting, and employee accountability.

o Maintain and work within departmental budgets at all times

o Establish and maintain an effective system for mapping locations throughout the coverage area to provide outreach to the homeless.

o Develop a schedule to provide routine outreach at mapped locations.

o Document and maintain database of all outreach activities and contacts made with the homeless.

o Prepare and provide monthly reports on outreach data.

o Establish and cultivate relationships and communications through various sources for reaching the homeless in the community, including local law enforcement, DHR, food stamp office, Healthcare for the Homeless, the public school system, city government, emergency shelters, and other homeless services agencies.

o Respond to calls from various sources to provide outreach to the homeless.

o Document and certify homelessness status for individuals and families being assessed for eligibility for homeless services.

o Agency lead for annual HUD/CoC-Point-in-Time count

o Agency lead for annual Project Homeless Connect event

o Attend workshops, seminars, conferences or in-house trainings relating to his/her position and responsibilities. This may occasionally require overnight travel.

o Perform other tasks and duties not specifically outlined in this job description, but within the scope of his/her education, experience, and abilities, as necessary for the successful operation of the agency.

KEY SKILLS:

1. Excellent communication skills both orally and in writing

2. Excellent interpersonal skills

3. Good IT skills

4. Presentation skills

5. Initiative

6. Ability to prioritize and plan effectively

7. Creativity

JOB REQUIREMENTS:

1. Keep accurate records and reports as directed

2. Participate in required training

3. Sensitivity to confidential matters.

4. Attend department meetings and staff meetings

5. Ability to communicate with participants, vendors, and all HFI personnel

6. Become familiar with agencies and procedures for mainstream benefits applications

7. Become familiar with HUD rules and regulations

MACHINE/EQUIPMENT/SOFTWARE USED:

1. Computer

2. Copy Machine

3. Fax

4. Telephone

5. Passenger vehicles

6. Microsoft Office Suite

7. HMIS / ServicePoint information management software

QUALIFICATIONS AND REQUIREMENTS:

1. Minimum of a Bachelor’s Degree

2. Good oral and written communication skills

3. Ability to plan and organize self and work to meet goals

4. Must have a valid driver’s license for the state of Alabama and a clean driving record

DEMONSTRATED COMPETENCE:

1. Communications skills

2. Accurate record keeping

3. Organizational skills

WORKING ENVIRONMENT:

1. Ability to work with diverse populations in non-traditional settings (i.e. homeless encampments)

2. Ability to be tactful and flexible

3. Ability to conduct business with the diverse personalities of our participants

4. High energy level

5. Comfortable performing multi-faceted projects in conjunction with day-to-day activities

6. Superior interpersonal abilities

7. Good reasoning abilities and sound judgment

MARGINAL FUNCTIONS:

1. Sitting for two or more hours

2. Standing for two or more hours

3. Stooping for brief periods

4. Walking up to one mile or more

5. Lifting/moving boxes, appliances and furniture, no more than 50 pounds individually

PHYSICAL DEMANDS:

The physical demands described on this form are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job description is not, nor is it intended to constitute a contract of employment between the Housing First, Inc.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Professional association with the Mobile/Baldwin Co., business, civic or nonprofit community - Please let us know of what your experience is with these associations.

Education:

• Bachelor's (Required)

Experience:

• Managing Employees: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person