The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Team Member, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

-Be the warm welcome that kicks off a memorable experience.

-Be a trusted contact for all guests. Help them with guest experience anything from bill issues to local knowledge, and loop in management when necessary.

-Acknowledge Rewards Club members and returning guests, in person or on the phone

-Take and manage guest bookings.

-Take pride in your appearance and place as a brand ambassador.

-Start every stay right by swiftly checking guests in, take IDs, hand out room keys, and control and release safety deposit boxes.

-Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

What we need from you-Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

-Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

-Fluency in the English - extra language skills would be great, but not essential

-Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

-Flexibility - night, weekend and holiday shifts are all part of the job

-You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Experience in front desk operations within the hospitality industry
- Proficiency in multi-line phone systems and handling guest inquiries
- Ability to communicate effectively in English, with additional languages as a bonus
- Knowledge of hotel management practices and guest relations
- Flexibility to work night audit shifts and manage hotel operations accordingly

Job Types: Full-time, Part-time

Pay: $14.15 - $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Dallas, TX 75228 (Required)

Ability to Relocate:

• Dallas, TX 75228: Relocate before starting work (Required)

Work Location: In person