Retail Manager, Hospital Food Service

St Rita's Medical Center

Salary $60,000.00

Retail Manager, Healthcare Food Service

The Retail Manager manages the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal.

Lead a goal-oriented retail food service department to create a team environment that is effective, productive, and rewarding.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Develop and monitor evaluation processes for customer satisfaction
• Demonstrate continuous ability to maintain and / or improve customer satisfaction through communication, integrity, and performance
• Lead retail team member recruiting, training, development, scheduling, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Manage and monitor all department sales and costs

Skills

• Interpersonal Skills : Ability to interact with individuals at all levels of the organization
• Communication : Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service : Service-oriented mentality with a focus on exceeding expectations
• Professionalism : Maintain a positive and professional demeanor
• Proactivity : Self-motivated with the ability to effectively prioritize projects and needs
• Team Player : Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics : Demonstrate integrity, respect, and discretion in all business dealings
• Organization : Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Minimum associate’s degree; bachelor’s degree preferred
• 5 years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
• 3 years of management
• Familiarity with various point of sales (POS) / register systems
• Knowledge of hospital food service operations
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Proficiency in languages other than English, especially Spanish
• Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Last updated : 2024-07-02