65 Customer Service Specialist Jobs in Frisco, TX
High Performance Restoration is Hiring a Customer Service Specialist Near Frisco, TX
High Performance Restoration is committed to delivering consistently effective results to our clients. We are seeking a Customer Service Specialist who shares our dedication to maintaining high standards of quality and customer service. Join us in our mission to exceed customer expectations and uphold our reputation as a trusted leader in the restoration industry.
Learn more about us at: https://www.hprtexas.com/
Job ResponsibilitiesClient Services:
- Keep all job notes up to date daily in the CRM and complete all tasks assigned to you daily.
- Monitor unassigned leads to ensure they are assigned in a timely manner.
- Answer all incoming calls during business hours, reply to texts and voicemails
- through Go High Level.
- Complete weekly update calls to every client with an open and active job, and notate in our CRM.
- De-escalate client complaints and strive to provide a High Performance client experience.
- Complete Welcome Calls to new clients, providing them with expectations of the process, timelines, and communication frequency.
- Complete Wrap-Up Calls to clients whose production has been completed and ask for a review.
- Ensure that our final before and after photos of the job are assigned within Real
- Work Labs and synced to HPR's Google profile.
- Portray strong ethically centered self-leadership skills.
- Work in partnership with all departments affecting Contract to Close to enforce systems, policies, procedures, and productivity standards.
- Manage front desk operations, including answering phones, maintaining a professional office work environment, greeting guests, filing, processing, and submitting paperwork.
- Respond to all customer emails promptly, provide solutions when possible, escalate issues as necessary, and follow up until a solution is reached.
- Assist salespersons with inquiries or problems, offering solutions or directing them to the appropriate department.
- Manage collections and invoicing throughout the job as trades are completed.
- Implement strategies to reduce accounts receivable balances and improve cash flow.
- Manage weekly AR reporting and provide reports to Management by EOB Friday.
- Prepare for Weekly Production & AR Meetings, review all jobs.
- Collaborate with accounts payable and other staff to ensure accuracy in finances and transactions.
- Prepare special reports by collecting, analyzing, and summarizing information and trends.
- Manage pre-lien and lien processes, proactively communicate with 3rd party lien/collections services.
- Monitor all labor and material invoices for accuracy in the CRM platform.
- Engage in company collection efforts and work closely with salespeople to collect jobs from customers.
- Prepare and send final invoicing to the insurance company near job completion.
- Send Certificates of Completion to the insurance company to release depreciation and remaining supplements.
- Ensure supplements and depreciation for all finished jobs are released from the
- insurance company and collected from customers within seven days of job completion.
- Create and send completion documents to clients, including receipts and warranty paperwork.
- G.E.D. or High School Diploma.
- Proficiency in using various computer programs.
- Excellent communication skills and ability to empathize with customers.
- Strong time management and organizational skills.
- Ability to build relationships with contractors.
- Current Driver's License and insurable by the company's insurance carrier.
- $60,000 - $65,000 per year.
- Potential annual bonuses.
- In-office position.
- Full-Time.
- Vacation Time, Sick Time, 401K.
- Referral Bonuses, Team Member Recommendation Bonuses, Google Review Bonuses.
- Performance-based bonuses.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- The chance to be part of a reputable and growing company in the restoration industry.
We look forward to welcoming the newest member to our team at High Performance Restoration!
Job Summary
Full Time
$42k-52k (estimate)
05/31/2024
07/25/2024
hprtexas.com
Frisco, TX
<25
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The job skills required for Customer Service Specialist include Customer Service, Communication Skills, Customer Satisfaction, Leadership, Time Management, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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