This is an onsite position; staff will report to:

Hennepin County Government Center

300 S 6th St.

Minneapolis, MN 55487

Provisioning consultant(s) will image and stage desktop laptop equipment using various tools and technologies to a base customer pre-provisioning state. Expected duties also include coordinating delivery of the equipment as well as maintaining inventory.

Expected duties include:

• Image and stage desktop and laptop equipment using various tools and technologies to a base customer pre-provisioning state.
• Assist customers with scheduled deployment services as part of project coordination.
• Pull appropriate equipment from stock, package equipment, label for shipping, and coordinate with Central Services on delivery of equipment when appropriate.
• Assist with staging equipment for reuse by setting back to factory defaults for future provisioning.
• Assist with staging, packaging, and distribution of employee computing equipment to Hennepin County Staff, employees, volunteers, and other staff doing business as or for Hennepin County.
• Assist in proper disposal and preparation of IT assets for reuse or disposal.
• Maintain appropriate levels of in-stock inventory for future use by implementing a FIFO (First in, First Out) approach.
• Receiving and tagging of equipment.
• Auditing and inventory of ITAM assets.
• Entering asset information into asset tracking software system.
• Supervisor may designate various activities to this position.
• The following statements are intended to describe the general nature and level of work being performed.
• It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Specific skills/experience required

One of the following:

• Two-year college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses;
• or 2 (two) years of information technology experience.

MUST HAVE:

• Technically savvy with a demonstrated ability to resolve computing problems.
• Knowledge of Windows desktop Operating Systems
• Proven Customer Service Experience
• Ability to multitask and pivot based on workload.
• Quickly analyze and diagnosis hardware, software, application, and network problems in a desktop environment
• Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
• Ability to assisted lift to 50 lbs.
• Ability to work with hand tools, whether manual or powered.

NICE TO HAVE:

• CompTIA A Certification
• ITIL Foundations Certification