Salesforce Program Manager

Location: Washington DC, metropolitan area

The HigherEchelon Salesforce Division is seeking a highly experienced and skilled Salesforce Program Manager to lead and oversee the successful implementation and management of an enterprise Salesforce program. The Salesforce Program Manager will be responsible for driving program strategy, managing stakeholders, and ensuring the delivery of high-quality solutions that align with business objectives. This role requires a deep understanding of Salesforce capabilities, project management expertise, and strong leadership and communication skills.

Job Responsibilities:

• Lead the planning, execution, and delivery of a complex Salesforce program, ensuring is is completed on time, within budget, and meets business requirements.

• Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones.

• Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations.

• Develop and maintain program documentation, including project charters, status reports, and risk management plans.

• Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation.

• Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery.

• Track and report on program metrics, providing regular updates to stakeholders and senior management.

• Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders.

• Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly.

• Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment.

• Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery.

Required Skills:

• Strong background in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, and a solid understanding of Salesforce best practices and industry standards.

• Proven track record of successfully managing and delivering complex Salesforce programs on time and within budget.

• Extensive experience in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and control projects.

• Excellent leadership and communication skills, with the ability to influence and motivate teams, build relationships, and effectively communicate with stakeholders at all levels.

• Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions in complex situations.

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.

• Experience working in Agile or Scrum methodologies is required.

• Eligible to obtain and maintain Government Public Trust Clearance

• Must reside in the Washington DC metropolitan area

Required Education and Experience:

• Bachelor's degree in Computer Science, Business Administration, or a related field. A Master's degree is preferred.

• Minimum of eleven (11) years of general work experience.

• Minimum of five (5) years experience leading enterprise Salesforce projects and IT Management experience, focusing on Agile projects and PMP or equivalent certification.

• Will have at least two (2) years of specialized experience in leading IT DevSecOps projects managing over 15 people on multiple Agile teams.

• Will have > (3) years of experience in business process analysis and change management.

• Must be a U.S. Citizen

• Maintain Salesforce certifications and assign them to HigherEchelon; Seek to earn additional certifications for Salesforce

About HigherEchelon, Inc:

HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB) with offerings in Salesforce Implementation and Consulting. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.

s or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.