1 Reservation agent Job in Norman, OK
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HIGHGATE is Hiring a Reservation agent Near Norman, OK
Overview
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.
He / she is also responsible for participating in the monthly Rooms Merchandising meeting.
Responsibilities
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
Up sell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations, to include reservations, packages and discounts.
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
- Attend and give input on trends and opportunities to maximize revenue.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
- Post no-show revenue daily, if required at property.
- Process travel agent checks, if required at property.
- Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
- Communicate availability to wholesalers.
- File reservations and group contracts.
- Review Reservations logbook and Guest Request log on a daily basis.
- Send confirmations.
- Process advance deposit / balance sheet.
- Process brochure requests.
- Forecast packages according to hotel standards.
- Research travel agent commissions.
Qualifications
- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- College course work in related field helpful.
Last updated : 2024-06-16
Job Summary
Full Time
Print & Book Publishing
$37k-50k (estimate)
06/18/2024
06/20/2024
highgate.com
DALLAS, TX
3,000 - 7,500
1988
Private
DANA R SAMUELSON
$500M - $1B
Print & Book Publishing
Related Companies
About HIGHGATE
Highgate is a real estate investment company that offers hospitality management services for commercial buildings.
The job skills required for Reservation agent include Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation agent positions, which can be used as a reference in future career path planning. As a Reservation agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation agent. You can explore the career advancement for a Reservation agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
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Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
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Check on the availability of accommodations or transportation on a traveler's desired travel dates.
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Step 3: View the best colleges and universities for Reservation Agent.
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