Job Summary:

The role of the Call Center Representative is to contact residential housing owners/renters by telephone, explain the programs available, ask a series of questions to determine if the homeowner/renter is eligible, qualify the residential housing owner for the program and set up an appointment with a designated Specialist.
Benefits:

We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision), 401K, employee assistance program, 8 paid Holidays off, Vacation Time and Sick Leave.

Job Type: Full-time

Salary: $16.00 Hourly Commission

• Schedule is Monday - Friday 8:30am - 5:00pm
• Weekends off

Essential Duties and Responsibilities:

• Successfully complete the required initial training and all additional training stated in the Call Center Representative Training Plan.
• Contact residential housing owners by telephone to educate them on the programs we have available.
• Qualify the residential housing owner for the program (which includes completing the appropriate documentation required over the phone).
• Set an appointment with the residential housing owner to meet with one of the company’s Specialist.
• Communicate the appointment date and time to the designated Specialist.
• Submit required documentation.
• Required to meet targeted goals.
• Contribute to the efforts of the team and the company’s overall goals.
• Maintain continuity by documenting and communication actions, irregularities, and continuing needs appropriately.
• Attend and participate in all training sessions and meetings.
• Maintain a safe and clean working environment by complying with procedures, policies, and regulations.
• Other duties as assigned.

• Must be Bilingual in Spanish - REQUIRED 
• High School diploma or equivalent required.
• 1 years experience in customer service
• 1 years of outbound calling experience highly preferred.
• Strong written, verbal and listening communication skills.
• Excellent phone etiquette,
• Must be computer literate, experience with Outlook and Microsoft Office Products.

Physical Demands:

While performing the duties of this job, the employee is frequently sitting, listening, verbally communicating, and using wrists, hands and fingers to enter data into computer systems. Occasionally required to carry, push, pull, and walk. The employee may also on occasion be required to lift objects up to 25 pounds.