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Manager, Customer Operations
SUMMARY
This role will be responsible for developing and executing Customer Operations processes to drive growth and maximize profitability for multiple customer segments.
The Manager, Customer Operations will oversee a team of professionals and work closely with cross-functional teams to ensure the delivery of exceptional service and value to our customers.
The Manager, Customer Operations responsibilities will include work across the order management process from order entry to resolution of chargebacks and infractions, in compliance with company policies and procedures.
TYPE OF POSITION : Full Time SUPERVISOR : YES
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential function.
Oversee / deliver training to team members as necessary.
Monitor and manage key performance indicators (KPIs) and metrics to track progress towards goals and identify areas for improvement and metrics development.
KPIs to include customer experience, order to cash and productivity metrics.
MARGINAL FUNCTIONS
The individual may be asked to perform other duties as requested.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
An individual qualified for this job must be able to :
MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS
An individual qualified for this job must have and maintain the following qualifications :
PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS
The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier / scanner, and similar machines.?
ENVIROMENTAL CONDITIONS
The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.
The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and / or office equipment noise.?
ADA / ADAAA
The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act and Amendments.
Last updated : 2024-07-13
Full Time
Wholesale
$89k-115k (estimate)
07/14/2024
09/20/2024
highlinewarren.com
MILWAUKEE, WI
50 - 100
2020
$50M - $200M
Wholesale
The job skills required for Customer service manager include Customer Service, Leadership, Coaching, Onboarding, Salesforce, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.