10 Service Supervisor Jobs in Richmond, VA
HIGHWAY EQUIPMENT is Hiring a Service Supervisor Near Richmond, VA
- Open and close the Branch Facility daily.
- Plan, organize and schedule technicians. Keep abreast of all work in progress.
- Communicate with and coach employees on assignments, providing technical expertise as needed. Ensure Urgent follow through on all phases of repair.
- Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the department.
- Open and close workorders in a timely fashion, manage work in process.
- Manage time keeping and certify hours in our payroll application.
- Prepare repair estimates via our quoting system and communicate with both sales team and customers.
- Coordinate technician availability with Branch Coordinator, Sales Representatives and Branch Management
- Oversee daily/monthly safety meetings.
- Provide regular performance feedback that recognizes performance, motivates employees, and promotes self-development via our performance management tool.
- Responsible for Housekeeping and Organization in the shop and yard.
- Ensure a safe work environment and create organizational plan to keep location running as efficiently as possible.
- Champion our Highway Pillars every day:
- SOLUTION PARTNERS. We're more than a vendor. To our customers, we’re true partners. We help them get the job done productively and predictably.
- URGENT ABOUT UPTIME. Our partners' time is valuable, and their uptime is critical. That's why we do everything we can to keep them running.
- A JOY TO WORK WITH. Heavy equipment should be fun. With us, it is. We're always on the lookout for ways to make things smoother and easier for our partners.
- Coordinate and schedule service requests for field and shop service mechanics using company’s CDK software program.
- Act as a hands-on manager; jump in and help as business operations require.
- Recruit, motivate, mentor, and empower high-performing parts and service teams to achieve company goals; measure team member’s success on an ongoing basis and coach/take corrective action as necessary; execute a consistent performance management process with employees including quarterly reviews and annual goal setting.
- Organize training and development opportunities for employees.
- Live by Highway’s values; advance and support a culture of leadership, responsibility, accountability, continual improvement, and fun among all employees.
- Contribute to Highway’s overall success by performing additional duties as assigned.
- Perform related duties as assigned by supervisor/manager/director.
- Maintain compliance with all company policies and procedures.
- High school diploma, or trade school equivalent. Some college preferred; 5 years related service supervisory experience in the construction equipment business.
- Strong verbal and written communication skills.
- Minimum of five (5) years’ experience in direct customer contact.
- Must have a valid driver’s license.
- Must pass a background check.
- Strong mechanical aptitude; able to read, understand, interpret, and convey technical information.
- Proficient in the use of a computer; able to adapt to changing technology.
- Must be able to handle multiple tasks at once, quickly evaluate facts and maintain good judgment when making decisions.
- Able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
- Effectively manage work in process by ensuring work orders are managed and closed in accordance with established timelines.
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
- Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, etc.
Job Summary
Full Time
Durable Manufacturing
$65k-85k (estimate)
04/27/2024
07/23/2024
highwayequipment.com
CEDAR RAPIDS, IA
100 - 200
1939
Private
R R SHEPARD
$10M - $50M
Durable Manufacturing
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About HIGHWAY EQUIPMENT
Highway Equipment Company is a manufacturer and supplier of Hi-Way deicing spreaders and road maintenance equipment.
The job skills required for Service Supervisor include Leadership, Written Communication, Customer Satisfaction, Verbal Communication, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
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Document task completion through daily service reports.
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Conduct regular performance evaluation of environmental service staff.
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Create and maintain environmental service staff schedule.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
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All supervisors should be prepared to deal with a crisis.
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Deliver fast, effective resolutions.
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Assisting customer service staff with duties where required.
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Step 3: View the best colleges and universities for Service Supervisor.
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