Hill Country Community Action Association, Inc.

Job Description

JOB TITLE: Center Director FLSA STATUS: Non- Exempt

REPORTS TO: Aging Services Director EFFECTIVE DATE: ____________________

HEADQUARTERS: _____________________

POSITION SUMMARY:

The Center Director oversees all activity flowing through the Center and is responsible for supervising and training assigned Center staff and volunteers. He/she is expected to be knowledgeable about all funded programs offered through the Center, identify available community resources in order to provide adequate referral sources, and complete the Basic Intake Form to initiate services. He/she will assist with or directly identify individuals or families eligible for CSBG Case Management services and actively work toward transitioning these families out of poverty. He/she will take the lead in team-building efforts at their center, supporting CSBG (Community Services Block Grant), Nutrition, Energy, Weatherization, and all agency functions.

ESSENTIAL JOB FUNCTIONS:

Center Operations

• Carry out general operations within center and maintain center facility
• Coordinate center activities for participants and record for activity reporting
• Promote recognition and participation within the center
• Complete inventory of center equipment annually
• Report equipment repairs and replacements needed
• Review and approve Center staffs' time sheets and vacation requests.
• Complete performance evaluations for center staff (annual, introductory).
• Approve "Time Sheets"
• Enter personal time worked in the Automated Time Keeping system (Currently Employee Web Services).
• Attend trainings as required.
• Perform other tasks as required.

CSBG

• Identify potential case management customers; assist in enrolling into case management or directly provide case management services

• Provide resource referrals to the public as well as to those in case management.
• Work toward transitioning clients from poverty, ensuring that individual needs are met for case management customers
• Ensure that appropriate income documentation is attached to all applications
• Complete and submit on a timely basis, the CSBG Monthly Client Service Reports and CSBG Case Management Reports

• Document progress in the individual case management file

Nutrition/Aging Services

• Complete the Nutrition Assessment Forms for Congregate and Home Delivered clients and submit to the Central Office as required; include Nutrition Education documentation
• Complete annual signature updates for Title XX and Star Plus (Managed Care) programs if applicable; submit originals to Central Office
• Oversee the daily completion of the Weekly Cash Record; Submit to the Central Office each Friday
• E-mail all required reports to the Central Office by the first of each month

• Maintain client files

• Conduct annual surveys and program monitoring as required by Aging Services standards
• Assure that all kitchen facility inspections are conducted as required and documented monthly on the proper form to include Kitchen Inspection, Fire Inspection, Fire Drill, Smoke Detector, and Health Department Inspection; Submit a copy to the Central Office
• Assure that menus signed by a dietician are posted in the kitchen and Center; include any substitutions.
• Oversee the timely serving of meals in the congregate setting
  • Ensure that proper and accurate portions of food items are served and results are documented daily
  • Ensure food temperatures are monitored for safe food handling and results are documented daily
  • Ensure that all health and safety requirements are followed
  • Ensure proper storage and control of waste
  • Oversee the delivery, handling and storage of all products and supplies

• Prepare meals and clean up during the absence of kitchen staff

• Prepare congregate sign-in sheets

• Assure that units are entered on the site roster on a daily basis or scanned into the CAP60 database
• Oversee the distribution of meals to homebound clients to include preparation of daily route sheets
• Recruit volunteers for homebound meal delivery; Deliver meals if volunteer is not available
• Coordinate volunteer orientation for volunteer meal delivery staff
• Submit grocery order to Central Office or contracted food supplier each week

Energy Assistance

• Calculate income eligibility, obtain required documentation, and complete applications accurately for utility assistance
• Review applications for completeness and accuracy and forward to the Central Office weekly
• Maintain listing of obligated center funds vs. budgeted funds; report balances as needed

Weatherization

• Complete the Basic Intake form (and Weatherization pages) for clients
• Obtain appropriate income documentation for each applicant
• Route applications at least weekly to the Central Office
• Assist Weatherization staff in locating clients' homes

JOB REQUIREMENTS:

EDUCATION/EXPERIENCE: Minimum: High School diploma or GED. Preferred education: Associate's or Bachelor's in Social Work or in a related field with experience in service delivery to the underprivileged or experience in HCCAA Programs.

SKILLS AND ABILITIES: Ability to work as a team member. Ability to communicate effectively, maintaining courtesy at all times. Ability to be respectful of and work effectively with individuals from various ethnic, socioeconomic, educational, and cultural backgrounds. Be flexible and have well-developed interpersonal skills. Be able to exercise independent judgment on a daily basis and maintain records and clearly understand written or verbal instruction. Ability to learn computer software as needed.

OTHER: Professional in manner and attire. No record of a conviction which would contraindicate employment. Must have a valid Texas driver's license and a reliable vehicle with current vehicle liability insurance. Non-judgmental, unbiased attitude; must comply with all HCCAA Policies and maintain confidentiality in all phases of agency operations. Have a current health card as required by public health laws.

SUPERVISORY RESPONSIBILITIES:

Yes

EQUIPMENT TO BE USED: Computer, fax machine, 10-key calculator, copier, and telephone.

TYPICAL PHYSICAL DEMANDS:

Requires sitting, standing, bending, reaching, and driving. May require lifting up to 50 pounds; requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment; requires normal range of hearing/vision.

TYPICAL MENTAL DEMANDS:

Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with employees at all levels within the Agency. Bilingual skills are encouraged.

WORKING CONDITIONS:

Must be able to drive agency vehicles. May be required to drive personal vehicle frequently and at times for distances exceeding 75 miles. Occasionally called upon to work outside of the normal 8-5 working day or work odd schedules. Regularly travel to staff meetings or workshops as required.

EMPLOYEE BENEFITS:

Accrual of sick and vacation leave, health insurance, life insurance, 401(k) retirement plan, 125 Cafeteria Plan, up to 14 paid holidays per year. Options for employee paid benefits. Note: Eligibility for benefits is based on Personnel Policies & Procedures and benefits are subject to change.

FLSA STATUS DISCLAIMER: FLSA status is based in accordance with the Fair Labor Standards Act. Any changes in the act which will affect the FLSA status will be adhered to. When wages exceed the position entry level due to tenure, the Exempt/Non-exempt status will be designated accordingly.

ACKNOWLEDGEMENT AND RECEIPT:

I have read the Multi-Service Center Director Job Description and acknowledge its receipt with my signature below. I feel that I am qualified and able to perform all duties as outlined. I understand that my job may not be limited to those listed as their exact nature may vary as program, project elements, and priorities change in the future. I understand that this job description may be updated as needed.