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Pay range: $21.09/hr - $29.08/hr
The Operation Support Specialist II primarily supports the scheduling skill set for diagnostic imaging. Assists in all aspects of scheduling by answering phones, coordinating appointments, and daily schedules with proper departments, technologists, nursing, and radiologists daily. Processes and manages orders, conveys proper preparation instructions, and directs patients for appointments. Participates with all support operations activities (scheduling, image library, and patient transport) with day to day workflows for diagnostic imaging departments.
KEY RESPONSIBILITIES
Performed majority of the time:
· Process orders for DI exams, coordinates, and schedules patient exams.
· Follows correct scheduling procedures i.e. prep instructions, check in times, processes for procedures, and correct building for procedure.
· Provides direction and assistance for patient appointments in Diagnostic Imaging for both patients and providers.
· Communicates with radiologists, technologists, and departments to improve exam efficiency and patient experience.
· Checks two (2) patient identifiers, loads information into the EMR system to activate orders for exams.
· Process request and paper filing through system as well as checks faxes, distributes mail to proper areas, updates patient information and processes daily pulls for schedules.
· Processes requests and orders through RightFax and schedule patient exams.
· Answers phone according to departmental and organizational standards and responds to requests with prompt follow-up.
· Coordinates patient transport to multiple modalities by continual observation of work lists and patient orders.
· Keeps filing areas and drawers neat and organized for all users. Maintains all transport equipment, stocks exam rooms as needed.
· Assist in the processes of maintaining archives within the hospital as well as its off-site storage and outside affiliates.
· Assists in patient records processes including ID verification and consent.
· Process all requests including patient imaging media and orders according to policy/procedure.
· Facilitates customer service by routing jackets, inserts, and reports to appropriate departments, outside facilities and doctors’ offices.
· Process CD’s and VPN pushes in a timely manner.
Performed occasionally but critical to successful performance of the job:
· Assist patient as needed with transport or intervenes when transport is necessary, monitors high risk patients prior to and during exams as needed.
· Looks for ways to improve customer service with patients as well as doctors’ offices.
Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide):
· Impact limited to the employee.
· No budget responsibility.
Education:
Required
· N/A
Preferred
· High school or equivalent experience.
Experience:
Required
· N/A
Preferred
· Computer experience with Microsoft Outlook
· Previous hospital experience, i.e. Medical Terminology.
· Patient registration experience.
Licenses, Certifications and/or Registrations:
Required
· BLS required within 90 days.
· Lifting mechanics training within 30 days.
Preferred
· Simplicity training within 90 days.
Job Related Skills, Abilities and Behaviors:
Required
· High level of attention to detail.
· Demonstrates ability to alphabetize and accurately file.
· Demonstrates organizational skills and ability to effectively multitask.
· Effective communication skills.
· Professional personal appearance.
· Ability to work both independently as well as in a team environment.
· Ability to deal with several phone lines and patients at once.
· Demonstrates excellent customer service skills.
Preferred
· Bilingual skills
· Computer experience with Microsoft Outlook, electronic health record (EHR) system, and PACS
· Knowledge and demonstrations of HIPAA guidelines preferred and practices patient confidentiality.
#Tier1
Other
$64k-78k (estimate)
09/08/2024
09/11/2024
hillsboromedicalcenter.com
Hillsboro, ND
<25
The job skills required for Operations Support Specialist II include Customer Service, Scheduling, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Support Specialist II positions, which can be used as a reference in future career path planning. As an Operations Support Specialist II, it can be promoted into senior positions as a Check Collections Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Support Specialist II. You can explore the career advancement for an Operations Support Specialist II below and select your interested title to get hiring information.