Key Outcomes:

• Address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resources
• Interacts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg Hospitality
• Provides ongoing guest service training and support to all employees and maintains all training records
• Works with the GM to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely manner
• Supports the GM with the hiring, training, and development of hotel team members
• Practices effective communication and provide mentoring in ways that enhance performance and create a positive environment
• Assists the GM and sales team in achieving revenue and expense targets
• Invests in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include

**Depending on hours worked:

Paid Time Off
**Health Insurance
**Dental Insurance
**Vision Insurance
**Life Insurance
Perfect Attendance Bonus Plan
Referral Bonus Plan
Employer-matched 401-k
Worldwide Hotel Discounts

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.