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2 Hotel Guest Service Representative Jobs in Scottsdale, AZ

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Hilton Garden Inn
Scottsdale, AZ | Full Time
$28k-37k (estimate)
2 Days Ago
Hilton Garden Inn
Scottsdale, AZ | Full Time
$28k-37k (estimate)
2 Days Ago
Hotel Guest Service Representative
Hilton Garden Inn Scottsdale, AZ
$28k-37k (estimate)
Full Time | Accommodations 2 Days Ago
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Hilton Garden Inn is Hiring a Hotel Guest Service Representative Near Scottsdale, AZ

Embark on an exciting journey in the hospitality industry at Scottsdale North/Perimeter Center Hilton Garden Inn, now hiring a Hotel Guest Service Representative!
 
** Starting wage for this position is $18.00 per hour**
EWe are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
 
Core Benefits: 
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development: 
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
Health and Wellness: 
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program → Earn money for helping other team members and guests!
- Everyone Sells → Earn money for bringing in business to our properties!
- Referral program for team members
 
How do I make an impact on my team?
Our friendly Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
  • Greet and interact with guests in a warm, friendly and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
What does success look like in this role?
  • Must be able to work a variety of 7am-3pm and 3pm-11pm shifts including weekends
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25 properties, including Hilton, Marriott and Hyatt hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$28k-37k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

08/26/2024

WEBSITE

conway.stayhgi.com

HEADQUARTERS

CONWAY, AR

SIZE

25 - 50

FOUNDED

2008

CEO

RICHIE MATA

REVENUE

<$5M

INDUSTRY

Accommodations

Show more

Hilton Garden Inn
Full Time
$18k-24k (estimate)
2 Days Ago
Hilton Garden Inn
Full Time
$27k-33k (estimate)
6 Days Ago

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The following is the career advancement route for Hotel Guest Service Representative positions, which can be used as a reference in future career path planning. As a Hotel Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Service Representative. You can explore the career advancement for a Hotel Guest Service Representative below and select your interested title to get hiring information.