As an Assistant General Manager you would be responsible for driving your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Provides direct guidance and supervision to all Front of the House departments, promoting outstanding customer service in accordance with HGV standards. Monitor and maintain Guest Service scores and develop improvement plans as necessary.Includes scheduling, purchasing, payroll, training and documentation of staff.

• Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction. Ensure property is maintained and in compliance for all Quality Assurance inspections.

• Conducts and leads frequent inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.

• Work with Executive Housekeeper and Chief Engineer to implement and maintain housekeeping & maintenance operations, policies and procedures.

• Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.

• Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.

• Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback

• Drive Budget discussions with all departments, and work with Housekeeping and Engineering teams to identify CPOR drivers.

• Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.

• Promotes safety and security awareness through compliance, policies and procedures among all staff members. Act as liaison with 3^rd Party Security provider.

• Ensure safe secure operation to include safety awareness among staff and proper key control

• Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the Sr Director Area Operations for changes as needed. Oversees annual HGV Safety and Security profile.

• Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of City, State and Federal laws governing the operations of interval resorts.

• Serves as a liaison to Sales and Marketing departments.Serves as a liaison to third-party vendors, including Security and Food & Beverage

• Perform all responsibilities of a Front Office Manager, as necessary. See Front Office Manager Description for specific details.

• May be required to perform other reasonable duties as requested by management.