HGV now offers Day One Team Member Benefits!!!

An Assistant Marketing Manager improves department growth through the development of new program and innovative training methods while streamlining effective tour booking processes during phone bookings and in person contact.

What will I be doing?

• Manage and direct the activities of the LM team’s, in support of the Marketing Manager, to obtain maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as directed by the Manager/Director.
• Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies
• Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
• Proactively seeks and schedules ongoing workshops and training sessions to support maximum production, team building and culture
• Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
• Participates and leads in department meetings, training sessions, and other meetings required
• Develops/coaches individual Team Members, in an ongoing process, to ensure their dedication and understanding of the sales process to generate maximum efficiencies
• Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
• Regularly advises Manager of any relevant information in regards business needs and/or Team Members
• Implements and maintains tools used to enhance productivity for Team Members
• Partners with Marketing Leader to ensure accurate documentation of all Team Member issues within Marketing.
• Partners with Marketing Manager to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
• Assists Team Members inquiries regarding payroll, NQ’s, coding, spiffs
• Creates and fosters a motivated Team environment
• Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
• Ensures staffing at departmental requirements
• Effectively manages schedule and PTO requests to achieve department requirements
• Ensures timely processing of schedule for team on weekly basis.
• Verifies Policies/Procedures and Training Manuals are updated as desired by Manager/Director.
• Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
• Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
• Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
• Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
• Regularly supervises marketing rep’s presentations and all customer interactions
• Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at each location in event of call outs/shift changes
• Anticipates challenges and proactively problem solves with Management to mitigate effects on production
• Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well

What are we looking for?

• Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues.
• Proven track record of meeting targets.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excel with interpersonal skills, oral and written communication skills.
• Strong organizational skills to run multiple duties in a fast-paced work environment.
• High school diploma or equivalent
• Ability to work a flexible schedule to include evenings and weekends.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.