3 Guest Service Agent Jobs in Mystic, CT
Hilton Mystic is Hiring a Guest Service Agent Near Mystic, CT
Benefits
- Competitive compensation
- Professional development and growth
- Paid personal and vacation time
- Company-sponsored medical plans including health insurance, dental, vision, life,
- 401k retirement plan
- Go Hilton Team Member Travel Program
Who this Job Will Job Appeal To
- This position is perfect for people that love to provide excellent customer service.
- Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
- Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
- The front office is staffed by Guest Service Agents, Assistant Front Desk Manager and Front Office Manager. You will also closely interact with housekeeping, food & beverage and maintenance staff.
- Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.
- High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk or customer service experience preferred.
Job Summary
Full Time
$31k-40k (estimate)
06/26/2024
07/12/2024
hiltonmystic.comhilton-mystic-hotel
MYSTIC, CT
100 - 200
Private
BRIAN MCGRATH
$10M - $50M
Accommodations
Related Companies
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
