45 Front Office Supervisor - Hilton Salt Lake City Center Jobs in Salt Lake, UT
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Front Office Supervisor - Hilton Salt Lake City Center
$36k-51k (estimate)
Full Time | Accommodations
2 Days Ago
Hilton Salt Lake City Center is Hiring a Front Office Supervisor - Hilton Salt Lake City Center Near Salt Lake, UT
Hilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team!
Great working environment and plenty of options to move up within the hotel and company.
Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.The position includes Competitive Wages Benefits Paid Time Off Travel Discounts 401K with Matching and More!
APPLY NOW!
What will I be doing?Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
Work LocationsHilton Salt Lake City Center
ScheduleFull-time
BrandHilton Hotels & Resorts
JobGuest Services, Operations, and Front Office
Great working environment and plenty of options to move up within the hotel and company.
Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.The position includes Competitive Wages Benefits Paid Time Off Travel Discounts 401K with Matching and More!
APPLY NOW!
What will I be doing?Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
- Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
- Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.
- Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
- Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Work LocationsHilton Salt Lake City Center
ScheduleFull-time
BrandHilton Hotels & Resorts
JobGuest Services, Operations, and Front Office
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$36k-51k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
08/04/2024
WEBSITE
hiltonsaltlakecitycenter.blogspot.com
HEADQUARTERS
SALT LAKE CITY, UT
SIZE
50 - 100
FOUNDED
1982
CEO
JASMINKA MIKONIVCH
REVENUE
$10M - $50M
INDUSTRY
Accommodations
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