5 Assistant Director - Front Office Jobs in San Jose, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Hilton San Jose is Hiring an Assistant Director - Front Office Near San Jose, CA
What will I be doing?As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit, interview and train team members
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
The annual salary range for this role is $80,000 to $85,000 and is based on applicable and specialized experience and location.
Work LocationsHilton San Jose
ScheduleFull-time
BrandHilton Hotels & Resorts
JobGuest Services, Operations, and Front Office
Job Summary
Full Time
$138k-181k (estimate)
06/22/2024
06/25/2024
The job skills required for Assistant Director - Front Office include Leadership, Teamwork, Integrity, Scheduling, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Director - Front Office. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Director - Front Office. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Director - Front Office positions, which can be used as a reference in future career path planning. As an Assistant Director - Front Office, it can be promoted into senior positions as a Top Administrative Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Director - Front Office. You can explore the career advancement for an Assistant Director - Front Office below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
