Tucson National Resort

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Responsible for the management of all aspects of our restaurant operations and F&B outlets -- directing, implementing and maintaining a service philosophy which serves as a guide to respective staff, in accordance with Omni standards.

• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Assist in overall management of the outlet.
• Spot check liquor pars and order daily supplies.
• Hold pre-shift meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours.
• Observe, teach and correct staffs service in a professional manner.
• Examine food preparation and beverage presentation.
• Responsible for scheduling, completing weekly payroll, and forecasting.
• Participate in interviewing/recruiting new employees.
• Prepare maintenance requests and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Approve paid time off requests.
• Responsible for performance management for staff, including monitoring attendance, conducting annual reviews, facilitating department meetings, disciplinary actions.
• Maintain work email and responses.
• Maintain knowledge of the resort property and events.
• Conduct monthly department and daily stand-up meetings.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Participate in company required trainings.
• Champion and drive the Omni/Power of One culture.

• Must have and maintain current AZ Food Handlers and TABC certifications.
• 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4-star high volume restaurant or hotel is preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast-paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shift including nights, weekends, and holidays.
• Collaborate with culinary team in creative in food presentations, specials and promotions.
• Familiarity with food and beverage cost controls.