Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As the Sr. Manager of the Business Process Group with Hines, will be responsible for development and implementation of business processes, as well as supporting VP and SVP in developing strategic vision of the group. This position is responsible for developing a plan of action and coordinating with IT and Data & Analytics group for timely and successful execution of the projects. Director will consult with VP and SVP to ensure that all the group priorities are considered and actively work on ensuring that value is created for business users. This role will work closely with a diverse set of internal stakeholders and propose appropriate business solutions to advance the firm’s efficiency and services. Responsibilities include but are not limited to: 

• Work with multiple regional and central stakeholders to ensure communication and broader alignment between the development and implementation of strategic and tactical business platform initiatives
  • Lead and develop communication plan to ensure strong connection to teams while keeping central stakeholders informed
  •  Employ strategies of influence and negotiation to achieve buy-in on projects and initiatives
  • Clearly articulate priorities, action items and results
• Identifies issues critical to Hines’ business or departments strategic goals, collects information and insights from business stakeholders
  • Facilitate the evaluation of all applications and provide recommendations to leadership and the business based on discovery and agreed upon prioritization
  • Interview, review, and document business functions through process flows and use cases
  • Lead discovery meetings to determine critical requirements and identify potential solutions
  • Develop test plans and ensure they are appropriately executed
  • Analyze complex situations, understand business objectives and corresponding dependency on process improvements and application capabilities
• Act as project manager to assist with all phases of development from design to implementation, demonstrating the ability to solve complex issues
  • Develop project management plans and lead the project through implementation
  • Oversee process mapping and standard operating procedure documentation for business users
• Responsible for directing the identification of enhancements and expanded capabilities of implemented systems through feedback of end users
  • Active champion of processes and tools that enable continuous improvement initiatives
  • Record successes and failures and implement corrective actions as necessary to guarantee system functionality, reliability, accuracy, and quality of performance
  • Ensure properly maintained documentation of various features, functions, and processes
• Acts as business process owner and directs the daily usage of the underlying systems, while defining, enhancing, and supporting initiatives to improve these processes and systems
• Collaborate with GDSO Senior Management to ensure development and implementation of strategic and tactical business platform initiatives
• Team up with IT and D&A to customize internal developments or third-party vendor integrations
• Identifies and acts on areas for improvement by recommending cost-justifying programs and initiatives that drive change and improve effectiveness
• Build, maintain, and develop strong working relationships with key Hines business partners

Qualifications

Minimum Requirements include:

• Bachelor’s Degree in Business Administration or a related field from an accredited institution is strongly preferred.
• 8 or more years of experience managing complex projects around business process improvement and/or implementing new, related technologies.
• Ability to influence stakeholders and exchange ideas, information, and opinion with team members on all levels, to create policies, processes, and programs.
• Advanced understanding of process workflow, system integrations, systems data and analytics, testing, and reporting.
• Strong ability to perform numerical and financial calculations, analyze and interpret data to draw conclusions, and ability to articulate technical concepts to non-technical users.
• Ability to execute change management while collaborating with key stakeholders across the firm. 
• Strong leadership and ability to coach and mentor staff, as well as working with senior executives and in teams.
• Knowledge of the following technology products/platforms: SQL, ERP system, Microsoft, SharePoint, Smartsheet, Excel/Power Query, and flow chart software; eagerness to learn new Business Technology tools to utilize as solutions or collaborate with IT to develop. 
• Ability to create technical writeups, summaries and reports using proper format, punctuation, grammar, diction, and style.
• Working knowledge of the real estate industry and ability to develop an understanding of the strategic direction of the firm. 
• Ability to communicate effectively with internal and external stakeholders in a professional, courteous manner. 
• Unwavering commitment to integrity, the firm’s Guiding Principles and our Leadership Principles.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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