Job Title: Desktop Support Specialist

Location: Atlanta, GA

Duration: Contract

Job Summary

As an IT Desktop Support Technician, you will be responsible for providing technical support to end-users regarding hardware, software, and network-related issues. You will troubleshoot and resolve desktop-related incidents and requests, ensuring efficient operation and user satisfaction. The ideal candidate is proactive, service-oriented, and capable of working independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to technical support requests via phone, email, and in-person, providing timely
• and effective solutions to users.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral
• devices.
• Troubleshoot hardware and software issues, including operating systems, application
• software, and network connectivity problems.
• Perform regular system updates, patches, and maintenance to ensure optimal system
• performance and security.
• Assist users with account setup, password resets, and software installations.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to escalate complex issues and ensure seamless service delivery.
• Provide training and support to users on software applications, hardware usage, and best practices for security.
• Participate in IT projects as needed, such as system upgrades, migrations, and new
• technology implementation.
• Maintain inventory of IT equipment and supplies and assist with asset management team.
• Stay informed about the latest technology trends and best practices in End User support.
• Assist colleagues in the team with mentoring and training.

Qualifications

Education and Experience:

• At least an Associate's Degree in Computer Science, Information Technology, or a related
• field preferred.
• 3-5 years of experience in desktop support or technical support roles.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop
• Administrator Associate) are a plus.

Technical Skills:

• Proficient in Windows 10 and 11 and macOS operating systems.
• Experience with Microsoft Office 365 Suite and common software applications such as
• Adobe Pro, Adobe CC, DocuSign, etc.
• Familiarity with Active Directory, network troubleshooting, and security protocols.
• Knowledge of hardware components and troubleshooting techniques.
• Good troubleshooting skills of both Standalone and networked printers.
• Good troubleshooting skills of network connectivity issue.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Exceptional customer service skills and a positive attitude.
• The ability to manage multiple urgent issues in parallel.

Preferred Skills:

• Experience with remote desktop support tools such as ConnectWise.
• Experience with windows imaging such Microsoft Intune image deployment.
• Understanding of ITIL service management principles.