This is a remote position.
DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are currently reside in the US/Canada during their application process.
Salary: $65,000 - $75,000 per annum
Experience Required: Minimum 1 year of project experience

• Work with the Business and Information Systems teams on hardware/software requirements, deployment, testing, upgrades, and support issue escalation.
• Create and maintain design, standards, and process documentation.
• Ability to own and manage small projects (plan, resource, budget, execute).
• Maintain assigned systems to services for performance and reliability.
• Support technology roadmaps, scaling requirements, and projects to keep the I&O environment up to current technology and corporate standards.
• Support hardware/software licenses/renewals in technology area.
• Troubleshoot system functional and operational issues and coordinate with internal teams and contractors for support.
• Assist the team to implement proactive and preventative measures to ensure reliable and efficient system availability.
• Maintain a good understanding of upcoming changes to the platforms to assist with organizational change management.
• Monitor key performance indicators (KPIs) to achieve quality of service for operations.
• Serve as user escalation point and assist cross-functional team(s) to drive problem solving to root cause resulting in long-term user satisfaction.

Education

• Bachelor of Science Degree in Information Systems, Engineering, or other related field.
• Minimum of two years of Information Systems experience.
• General knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments (VMWare/Hyper-V), storage, security, networks (LAN/WAN), server installations, application installation/deployment, backups, databases, cloud services and systems/architecture design
• Basic skills in change management, documentation, and project/time management preferred.

Must have a strong passion to learn/absorb new functionalities and keep up with technology.