Position: Customer Service Engineer

Location: Kansas City, MO

Duration: 5 Months (Possible extension)

Pay: $46/-hr on W2

Roles and responsibilities:

Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued

Ability to present status of issue resolution to plant management team

•Key interface with Quality

•Knowledge of supplier’s manufacturing process.

•Facilitator for visits from supplier's corporate office.

•Empowered to deploy resources by and from corporate office.

•Understands whether supplier is design responsible.

•Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.

•Knowledge of Specifications / SCs / CCs.

•Provides daily support and ability to cover multiple shifts.

Participates with Incoming Quality and PVT during investigation of emerging quality concerns

•Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered

•Effectively cuts issues off at plant.

•Ensures clean cutoff including parts in transit and sitting in trailers at plant