Handle inbound and outbound calls with the goal of telephonic enrollment once the customer confirms eligibility and willingness to do so, after presenting all benefits and services of the appropriate plan.
Handle inquiries from consumers generated via the web, social media, or other online outlets.
Engage with current *** customers to assist in helping them understand their Medicare options and the *** Medicare product portfolio.
Manage a book of leads, which includes conducting multiple outbound calls to unsold leads to convert them to sales.
Enter and track all leads in the *** Medicare contact management system and follow up on those leads in a timely manner, providing accurate dispositions of leads with follow-up information.
Participate in assigned sales team virtual events and special projects, including out-bound calls to supplied leads.
Provide market and customer insights and feedback on call types and marketing campaigns.
Must be able to attend the entire duration of the training sessions September 3 thru September 30, 2024.
Other duties as assigned.
Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift. Standard shifts are anywhere between 7:00am and 10:00pm and are subject to change based on staffing needs.
Excellent sales and customer focused phone skills to create rapport, and adhere to CMS approved call scripting, policy, and procedures.
Excellent oral and presentation communication skills. Outstanding listening skills and the ability to probe and conduct a consultative selling approach, then link features of the plan to customer needs.
Must possess solid time management skills and the ability to prioritize assignments to maximize sales opportunities.
Proficiency in MS Office Suite with excellent Word skills required; proprietary contact management system (Salesforce) experience preferred.
2+ years successful direct to consumer sales experience preferred.
Experience With The Senior Population Preferred.Experience in developing self-generated business preferred.
Life and Health Insurance license for the state you reside in.