Job Summary :

Receives requests via telephone regarding Insurance application status.

Responds to inquiries from Independent and Agents and / or agencies for information and assistance.

Performs research to respond to inquiries and interprets notifications to determine most effective response.

Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

Performance determined on may factors including phone metrics and quality assurance scores.

Schedule may vary based on needs of business but core working hours are : Monday-Friday 8-5 : 30 CST

Qualifications :

Prior Insurance experience preferred, experience a plus

2 years experience in customer service, call center environment strongly preferred

Maintain detailed knowledge of all products and procedures

Ability to handle high end customers in a professional manner

Bil-Lingual- Spanish preferred

Last updated : 2024-06-18