Job title: Customer Support Engineering - 10
Job Duration: 6 Months on W2
Job Location: Brook Park, Ohio
Job Summary
We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.
Job Responsibilities:
" Voice of the customer.
" Provide suggestions / solution plan to internal functions for customer problem solving.
" Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling *** products in their processes.
" Work with the team to implement cost reduction initiatives where applicable.
" Establish and maintain oral and written communications with the appropriate Customer and *** contacts / organizations
" Track Customer complaints (WFCC formal as well as Informal)
" Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
" Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
" Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
" Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level.
" Coordinate ***in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
" Follow EHS policies where applicable
" Coordinate sorts, reworks, and special investigation analysis as needed.
" As an *** Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and ***.
Major Job Qualifications/Specific Skills:
Required:
" BS Engineering Degree or equivalent STEM Major
" Proficient Microsoft Office Skills
" Excellent Organization Skills
" Excellent Communication Skills
Skills
" Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
" Trouble shoot wiring harness problems.
" Knowledge of wiring schematics.
" Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
" Embrace resilience seeing every challenge as a learning opportunity and invitation to grow.
" People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
" Multifunctional comfortable to follow up several projects at the same time.
" Supports and exemplifies *** values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
" Organized and self-sufficient professional.
" Open to travel.